Refund & Cancellation Policy
Our commitment to fair and transparent service terms
Last Updated: December 28, 2025
Important Information
This policy outlines the terms and conditions for refunds and cancellations of services provided by Capital Worth Inc. Please read carefully before engaging our services.
Overview
Capital Worth Inc. is committed to providing high-quality trade finance and business services. Due to the nature of our services, which involve significant time, resources, and third-party commitments, our refund and cancellation policies vary by service type.
This policy applies to all services offered by Capital Worth Inc., including but not limited to grain commodity operations, operational funding, real estate funding, and business brokerage services.
Service Fees
Our services may involve various fees, including:
- Application Fees: Non-refundable fees for processing funding applications
- Due Diligence Fees: Fees for business valuation, credit checks, and verification services
- Advisory Fees: Fees for consulting and advisory services
- Transaction Fees: Fees charged upon successful completion of transactions
- Service Retainers: Upfront fees for ongoing services
Refund Eligibility
Eligible for Refund
- Services not yet commenced (within 48 hours of payment)
- Duplicate payments or billing errors
- Services cancelled by Capital Worth Inc. due to our inability to perform
- Material breach of service agreement by Capital Worth Inc.
Not Eligible for Refund
- Application fees (non-refundable in all cases)
- Services already rendered or in progress
- Third-party costs already incurred (legal fees, credit reports, etc.)
- Funding applications denied due to applicant's credit or qualifications
- Client's change of mind after services have commenced
- Transaction fees on completed deals
Cancellation Policy
Before Services Commence
You may cancel your service request within 48 hours of payment for a full refund, provided no work has been initiated.
To cancel, contact us at [email protected] with your order number and cancellation request.
After Services Commence
Once services have begun, cancellation may result in charges for work completed up to the cancellation date, including:
- Hours worked by our team
- Third-party costs incurred
- Non-recoverable expenses
Long-Term Engagements
For ongoing services or retainer agreements:
- 30-day written notice required for cancellation
- Prorated refunds for unused retainer periods (minus work completed)
- No refund for the current billing period
Refund Process
If you are eligible for a refund:
- Submit a Request: Email [email protected] with your order details and reason for refund
- Review Period: We will review your request within 5-7 business days
- Approval Notification: You will receive an email confirming approval or denial with explanation
- Refund Processing: Approved refunds will be processed within 10-14 business days
- Payment Method: Refunds will be issued to the original payment method
Funding-Specific Terms
For funding services (operational funding, real estate funding, etc.):
- Application fees are non-refundable regardless of funding approval
- If funding is approved but you decline, no refunds will be issued
- If funding is denied, application fees remain non-refundable
- Success fees are only charged upon successful funding completion
- Early repayment of funding does not entitle you to fee refunds
Dispute Resolution
If you disagree with our refund decision:
- Contact our customer service team to discuss your concerns
- Request escalation to a senior manager if not resolved
- Submit a formal written complaint with supporting documentation
- If still unresolved, disputes may be subject to arbitration as outlined in our Terms of Service
Contact Us
For refund requests or questions about this policy:
Capital Worth Inc.
9990 Fairfax Blvd, Suite 560, Fairfax, VA 22030
Phone: (571) 202-7978 | (855) 618-0127
Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST